[Elphel-support] FW: Complaint of cameras

Thu Sep 13 11:01:43 PDT 2018

Hello,

We would like to troubleshoot over emails first if you don't mind.

Could you send us the bootlogs (from serial port) for both cameras?
* Since the cameras are NC353L-*369*-5C - they have a serial port on the
left side covered by a small plate - the bigger port (6P6C) is the serial
port. Alternatively, you can remove the whole top half cover.

* Serial cable - we shipped at least one - it's a 3-part serial-to-USB
assembly.
USB end goes to PC, use minicom or putty or other serial port program. The
serial port settings:

> Speed: 115200 8N1
> RTS/CTS: None
> XON/XOFF : None

When you connect to the serial port - just reboot to get the logs. Please,
let me know if you have any problems.

Best regards,
Oleg Dzhimiev
Electronics Engineer
phone: +1 801 783 5555 x124
Elphel, Inc.

On Thu, Sep 13, 2018 at 9:17 AM Miková Veronika <mikova.v at vop.cz> wrote:

> Good afternoon,
>
> we have a problem with 2 cameras, invoice No. NC353-1068, date of the
> invoice 16.1.2018.
>
> My collegues informed me, that 2 pieces of 5 pieces NC353L-369-5C(item),
> doesn´t work.
>
> *We identifed this problems: *
>
> 1st camera looks like that everything is ok, but the screen doesn´t work –
> only white screen. Maybe the chip is fault.
>
> 2nd camera looks like ok, too but doesn´t comunication through ethernet,
> but energy supplied.
>
> Could you inform me, how to proceed?
>
> Thank you
>
> Best regards
>
> *Ing. Veronika Miková *
>
> Project Manager
>
>
>
> email: *mikova.v at vop.cz <mikova.v at vop.cz> *
>
>
>
>
>
> *VOP CZ, s.p.*
>
> Dukelská 102, 742 42 Šenov u Nového Jičína
>
> Czech Republic,
>
> www.vop.cz
>
> *[image: logo]*
>
>
>
>
> -----------------------------------------------------------------------------------------------------
>
> *From:* Olga Filippova <olgafilippova at gmail.com>
> *Sent:* Wednesday, September 12, 2018 6:50 PM
> *To:* Miková Veronika <mikova.v at vop.cz>
> *Subject:* Re: Complaint
>
>
>
> Hello Veronika,
>
> Sorry to hear your colleagues have problems with the cameras. Please have
> them describe the problem on Elphel support list: http://www3.elphel.com/
> list
>
> where our technical team will be able to help.
>
>
>
> Best regards,
>
>
>
> Olga S Filippova
> Elphel, Inc.
> 801.783.5555x107
> www.elphel.com
>
>
>
>
>
> On Wed, Sep 12, 2018 at 5:06 AM Miková Veronika <mikova.v at vop.cz> wrote:
>
> Dear Mrs Filippova,
>
>
>
> I would like to request cooperation with invoice No. NC353-1068, date of
> the invoice 16.1.2018.
>
>
>
> My collegues informing me, that 2 pieces of 5 pieces NC353L-369-5C(item),
> dosn´t work.
>
> And we have two pieces to claim.
>
>
>
> Could you inform me, how to proceed?
>
>
>
> Thank you
>
>
>
> Best regards
>
>
>
> *Ing. Veronika Miková *
>
> Projektový manažer
>
>
>
> email: *mikova.v at vop.cz <mikova.v at vop.cz> *
>
>
>
> *VOP CZ, s.p.*
>
> Dukelská 102, 742 42 Šenov u Nového Jičína
>
> Czech Republic,
>
> www.vop.cz
>
> *[image: logo]*
>
>
>
>
>
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>
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> please notify the sender by return and delete the e-mail.
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> information thus obtained.
> GENERAL | In case that this e-mail is part of business negotiations, the
> sender reserves the right to terminate at any time contract negotiations
> for any reason or without giving a reason.
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>
> DŮVĚRNOST INFORMACÍ | Informace obsažené v e-mailu (včetně všech příloh)
> jsou důvěrné. Pokud jste e-mail obdrželi omylem, prosím upozorněte obratem
> odesílatele a e-mail smažte.
> Jakékoli neoprávněné použití nebo šíření tohoto e-mailu je přísně
> zakázáno. VOP CZ, s.p. neručí za správnost nebo úplnost takto získaných
> informací.
> OBECNĚ | V případě, že je tento e-mail součástí obchodního jednání,
> vyhrazuje si odesílatel právo ukončit kdykoliv jednání o uzavření smlouvy,
> a to z jakéhokoliv důvodu i bez uvedení důvodu.
> Příslušná smlouva je uzavřena teprve výslovným dosažením shody na všech
> jejích náležitostech.
>
> CONFIDENTIALITY | Information contained in this e-mail (including any
> attachments) is confidential. If you have received this e-mail by mistake
> please notify the sender by return and delete the e-mail.
> Any unauthorized use or dissemination of this message is strictly
> prohibited. VOP CZ s.p. does not guarantee the rightness or completeness of
> information thus obtained.
> GENERAL | In case that this e-mail is part of business negotiations, the
> sender reserves the right to terminate at any time contract negotiations
> for any reason or without giving a reason.
> The contract is entered into only after all essentials of the said
> contract have been agreed upon.
> _______________________________________________
> Support-list mailing list
> Support-list at support.elphel.com
> http://support.elphel.com/mailman/listinfo/support-list_support.elphel.com
>
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