[Elphel-support] Complaint

Fri Sep 14 02:17:48 PDT 2018

Good afternoon,

we have a problem with 2 cameras, invoice No. NC353-1068, date of the invoice 16.1.2018.

My collegues informed me, that 2 pieces of 5 pieces NC353L-369-5C(item), doesn´t work.

We identifed this problems:

1st camera looks like that everything is ok, but the screen doesn´t work - only white screen. Maybe the chip is fault.

2nd camera looks like ok, too but doesn´t comunication through ethernet, but energy supplied.

Could you inform me, how to proceed?

Thank you

Best regards

Ing. Veronika Miková

Project Manager

email: mikova.v at vop.cz<mailto:mikova.v at vop.cz>

VOP CZ, s.p.

Dukelská 102, 742 42 Šenov u Nového Jičína Czech Republic,

www.vop.cz<http://www.vop.cz>

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From: Olga Filippova <olgafilippova at gmail.com<mailto:olgafilippova at gmail.com>>

Sent: Wednesday, September 12, 2018 6:50 PM

To: Miková Veronika <mikova.v at vop.cz<mailto:mikova.v at vop.cz>>

Subject: Re: Complaint

Hello Veronika,

Sorry to hear your colleagues have problems with the cameras. Please have them describe the problem on Elphel support list: http://www3.elphel.com/list where our technical team will be able to help.

Best regards,

Olga S Filippova

Elphel, Inc.

801.783.5555x107

www.elphel.com<http://www.elphel.com>

On Wed, Sep 12, 2018 at 5:06 AM Miková Veronika <mikova.v at vop.cz<mailto:mikova.v at vop.cz>> wrote:

Dear Mrs Filippova,

I would like to request cooperation with invoice No. NC353-1068, date of the invoice 16.1.2018.

My collegues informing me, that 2 pieces of 5 pieces NC353L-369-5C(item), dosn´t work.

And we have two pieces to claim.

Could you inform me, how to proceed?

Thank you

Best regards

Ing. Veronika Miková

Projektový manažer

email: mikova.v at vop.cz<mailto:mikova.v at vop.cz>

VOP CZ, s.p.

Dukelská 102, 742 42 Šenov u Nového Jičína Czech Republic,

www.vop.cz<http://www.vop.cz>

DŮVĚRNOST INFORMACÍ | Informace obsažené v e-mailu (včetně všech příloh) jsou důvěrné. Pokud jste e-mail obdrželi omylem, prosím upozorněte obratem odesílatele a e-mail smažte.

Jakékoli neoprávněné použití nebo šíření tohoto e-mailu je přísně zakázáno. VOP CZ, s.p. neručí za správnost nebo úplnost takto získaných informací.

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CONFIDENTIALITY | Information contained in this e-mail (including any attachments) is confidential. If you have received this e-mail by mistake please notify the sender by return and delete the e-mail.

Any unauthorized use or dissemination of this message is strictly prohibited. VOP CZ s.p. does not guarantee the rightness or completeness of information thus obtained.

GENERAL | In case that this e-mail is part of business negotiations, the sender reserves the right to terminate at any time contract negotiations for any reason or without giving a reason.

The contract is entered into only after all essentials of the said contract have b

-----Original Message-----

From: Support-list <support-list-bounces at support.elphel.com<mailto:support-list-bounces at support.elphel.com>> On Behalf Of support-list-request at support.elphel.com<mailto:support-list-request at support.elphel.com>

Sent: Thursday, September 13, 2018 1:59 PM

To: Miková Veronika <mikova.v at vop.cz<mailto:mikova.v at vop.cz>>

Subject: confirm 77692a9a648436900e0917e3f1b74b5839d0e031

Mailing list subscription confirmation notice for mailing list Support-list

We have received a request from 62.77.79.106 for subscription of your email address, "mikova.v at vop.cz<mailto:mikova.v at vop.cz>", to the support-list at support.elphel.com<mailto:support-list at support.elphel.com> mailing list.  To confirm that you want to be added to this mailing list, simply reply to this message, keeping the Subject: header intact.  Or visit this web page:

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Or include the following line -- and only the following line -- in a message to support-list-request at support.elphel.com<mailto:support-list-request at support.elphel.com>:

    confirm 77692a9a648436900e0917e3f1b74b5839d0e031

Note that simply sending a `reply' to this message should work from most mail readers, since that usually leaves the Subject: line in the right form (additional "Re:" text in the Subject: is okay).

If you do not wish to be subscribed to this list, please simply disregard this message.  If you think you are being maliciously subscribed to the list, or have any other questions, send them to support-list-owner at support.elphel.com<mailto:support-list-owner at support.elphel.com>.

Ing. Veronika Miková
Projektový manažer

email: mikova.v at vop.cz<mailto:mikova.v at vop.cz>
Tel.: 606 028 653

VOP CZ, s.p.
Dukelská 102, 742 42 Šenov u Nového Jičína
Czech Republic,
www.vop.cz<http://www.vop.cz/>
[logo]

DŮVĚRNOST INFORMACÍ | Informace obsažené v e-mailu (včetně všech příloh) jsou důvěrné. Pokud jste e-mail obdrželi omylem, prosím upozorněte obratem odesílatele a e-mail smažte.
Jakékoli neoprávněné použití nebo šíření tohoto e-mailu je přísně zakázáno. VOP CZ, s.p. neručí za správnost nebo úplnost takto získaných informací.
OBECNĚ | V případě, že je tento e-mail součástí obchodního jednání, vyhrazuje si odesílatel právo ukončit kdykoliv jednání o uzavření smlouvy, a to z jakéhokoliv důvodu i bez uvedení důvodu.
Příslušná smlouva je uzavřena teprve výslovným dosažením shody na všech jejích náležitostech.

CONFIDENTIALITY | Information contained in this e-mail (including any attachments) is confidential. If you have received this e-mail by mistake please notify the sender by return and delete the e-mail.
Any unauthorized use or dissemination of this message is strictly prohibited. VOP CZ s.p. does not guarantee the rightness or completeness of information thus obtained.
GENERAL | In case that this e-mail is part of business negotiations, the sender reserves the right to terminate at any time contract negotiations for any reason or without giving a reason.
The contract is entered into only after all essentials of the said contract have been agreed upon.
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