[Elphel-support] Elphel 353 no connection after RTSP interuption

[hugo chauvet]

Hello Oleg,

We tried with an other power supply and its the same, the camera led are:
orange-solid, green-solid.

Best regards,
Hugo.


2014-05-24 13:17 GMT+02:00 Chauvet Hugo <hugo.chauvet at gmail.com>:

>  Hello Oleg,
>
> Hello Hugo,
>
>
>   We have accidentally unplugged the camera when RTSP streaming was
>> running and now it's impossible to connect to the camera. When it is
>> plugged, the two Ethernet leds of the camera are on, but on the computer
>> the ethernet leds are off and their is no connection.
>>
>
> Could you try to localize where the problem?
>
>   1. Can you ping the camera's ip address? Is it the default one
> (192.168.0.9) or did you change? Try both addresses.
>
>
> The camera address is the default one. But we cannot ping the camera
> because their is no network created by the camera, the Ethernet lights are
> off on the computers.
>
>    2. Another PC? or verify if your PC's network port works with some
> other network device.
>
>
> We have tried on several computers and for all of them the Ethernet LEDS
> are off. And network interfaces didn't get any Ethernet network.
>
>
>   3. If possible - another power supply or some router that has power
> over ethernet (the camera's not really compatible with it but might work).
> 4. Another network cable?
>
>
> We test with an other POE supply and the two leds on the camera remain on
> without blinking (I will make another again test with an other POE), and we
> their is still no network. We also test network cables.
>
>
>   We try to plug/unplug several times to start netboot mode but we didn't
>> succeed, the two Ethernet leds are of the camera are on and the netboot
>> method didn't succeed to connect to the camera.
>
> In the netboot mode the camera's: orange - solid, green - blinks quickly.
> Normal boot: orange - solid, green - blinks from time to time.
> Did you launch the "netboot" script on the PC?
>
>
> When we plug the camera the leds are: orange - solid, green - solid. And
> we don't succeed to get: orange - solid, green - blinks quickly.
> The netboot script stop at "Starting boot...", which seems coherent with
> the fact that the Ethernets LED on computers are off.
>
>
>  Is their a way to make a hard reset of the firmware ?
>
> No, only with netboot.
> Most likely the problem is either with PC's network port or camera's power
> supply.
>
>      What's the model? Does it have the serial port on the side?
>
>
> Our camera is an Elphel NC353L, I think with the last revision (we bought
> it 6 months ago) and we don't have serial port on the side.
>
> Best regards,
> Hugo Chauvet.
>
>  Best regards,
> Oleg Dzhimiev
> Electronics Engineer
> phone: +1 801 783 5555 x124
> Elphel, Inc.
>
>
>
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