[Elphel-support] Elphel 353 no connection after RTSP interuption

[hugo chauvet]

Hello,

When I plug the power supply this morning I get the two LED off. The camera
still receive power because it becomes warm when it's plugged.
But I still didn't succeed to get any network, and plug/unplug Ethernet
cable didn't put the camera in netboot mode.

Best,
Hugo.




2014-05-27 11:41 GMT+02:00 hugo chauvet <hugo.chauvet at gmail.com>:

> Hello Oleg,
>
> We tried with an other power supply and its the same, the camera led are:
> orange-solid, green-solid.
>
> Best regards,
> Hugo.
>
>
> 2014-05-24 13:17 GMT+02:00 Chauvet Hugo <hugo.chauvet at gmail.com>:
>
>  Hello Oleg,
>>
>> Hello Hugo,
>>
>>
>>   We have accidentally unplugged the camera when RTSP streaming was
>>> running and now it's impossible to connect to the camera. When it is
>>> plugged, the two Ethernet leds of the camera are on, but on the computer
>>> the ethernet leds are off and their is no connection.
>>>
>>
>> Could you try to localize where the problem?
>>
>>   1. Can you ping the camera's ip address? Is it the default one
>> (192.168.0.9) or did you change? Try both addresses.
>>
>>
>> The camera address is the default one. But we cannot ping the camera
>> because their is no network created by the camera, the Ethernet lights are
>> off on the computers.
>>
>>    2. Another PC? or verify if your PC's network port works with some
>> other network device.
>>
>>
>> We have tried on several computers and for all of them the Ethernet LEDS
>> are off. And network interfaces didn't get any Ethernet network.
>>
>>
>>   3. If possible - another power supply or some router that has power
>> over ethernet (the camera's not really compatible with it but might work).
>> 4. Another network cable?
>>
>>
>> We test with an other POE supply and the two leds on the camera remain on
>> without blinking (I will make another again test with an other POE), and we
>> their is still no network. We also test network cables.
>>
>>
>>   We try to plug/unplug several times to start netboot mode but we
>>> didn't succeed, the two Ethernet leds are of the camera are on and the
>>> netboot method didn't succeed to connect to the camera.
>>
>> In the netboot mode the camera's: orange - solid, green - blinks quickly.
>> Normal boot: orange - solid, green - blinks from time to time.
>> Did you launch the "netboot" script on the PC?
>>
>>
>> When we plug the camera the leds are: orange - solid, green - solid. And
>> we don't succeed to get: orange - solid, green - blinks quickly.
>> The netboot script stop at "Starting boot...", which seems coherent with
>> the fact that the Ethernets LED on computers are off.
>>
>>
>>  Is their a way to make a hard reset of the firmware ?
>>
>> No, only with netboot.
>> Most likely the problem is either with PC's network port or camera's
>> power supply.
>>
>>      What's the model? Does it have the serial port on the side?
>>
>>
>> Our camera is an Elphel NC353L, I think with the last revision (we bought
>> it 6 months ago) and we don't have serial port on the side.
>>
>> Best regards,
>> Hugo Chauvet.
>>
>>  Best regards,
>> Oleg Dzhimiev
>> Electronics Engineer
>> phone: +1 801 783 5555 x124
>> Elphel, Inc.
>>
>>
>>
>
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