[Elphel-support] Elphel 353 no connection after RTSP interuption

[Oleg]

Hello Hugo,

We have accidentally unplugged the camera when RTSP streaming was running
> and now it's impossible to connect to the camera. When it is plugged, the
> two Ethernet leds of the camera are on, but on the computer the ethernet
> leds are off and their is no connection.
>

Could you try to localize where the problem?
1. Can you ping the camera's ip address? Is it the default one
(192.168.0.9) or did you change? Try both addresses.
2. Another PC? or verify if your PC's network port works with some other
network device.
3. If possible - another power supply or some router that has power over
ethernet (the camera's not really compatible with it but might work).
4. Another network cable?


> We try to plug/unplug several times to start netboot mode but we didn't
> succeed, the two Ethernet leds are of the camera are on and the netboot
> method didn't succeed to connect to the camera.

In the netboot mode the camera's: orange - solid, green - blinks quickly.
Normal boot: orange - solid, green - blinks from time to time.
Did you launch the "netboot" script on the PC?

Is their a way to make a hard reset of the firmware ?

No, only with netboot.
Most likely the problem is either with PC's network port or camera's power
supply.

What's the model? Does it have the serial port on the side?

Best regards,
Oleg Dzhimiev
Electronics Engineer
phone: +1 801 783 5555 x124
Elphel, Inc.
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