[Elphel-support] NC353 Cameras

[Olga Filippova]

Rene,
Yes it is strange we checked the cameras were working before shipping them
to you. Please send them back - that is the only way we can try to find out
what is wrong with them.
Olga


On Tue, May 17, 2022 at 7:01 PM Elphel Support <
support-list at support.elphel.com> wrote:

> Rene,
>
> So is it correct, that:
>
> 1) both new cameras respond this way and
> 2) the old camera with the same computer responds correctly (displays mini
> help page for the image server on port 8081)?
>
> It is very strange that both cameras behave that way as I tested them. OK,
> I'll be happy to check
>
> Andrey
>
>
> ---- On Tue, 17 May 2022 17:07:06 -0600 *Rene Garcia <renegc1 at yahoo.com
> <renegc1 at yahoo.com>>* wrote ----
>
> Hello Andrey,
>
> This is what happens for both http://192.168.0.9 and 8081
>
> Is it a good idea to send it to you to check it?
> [image: Inline image]
>
>
> René García
>
>
> On Tuesday, May 17, 2022, 03:02:24 PM MST, Elphel Support <
> support-list at support.elphel.com> wrote:
>
>
> Rene,
>
> What happens when you try to open in the browser
> http://192.168.0.9
>
> and separately
>
> http://192.168.0.9:8081
>
> Andrey
>
>
>
> ---- On Tue, 17 May 2022 15:03:16 -0600 *Rene Garcia <renegc1 at yahoo.com
> <renegc1 at yahoo.com>>* wrote ----
>
> Hello Andrey,
>
> Thank you very much for your response. I did find your email in the SPAM
> folder (sorry).
>
> We tested with 3 different computers with no success (additionally, we
> tried connecting as usual with our program).
>
> Pinging is responding correctly at address 192.168.0.9 and NMAP is showing
> a connection to the device with the ports open (22, 23, 21, 8081), we agree
> it is unusual. Would it be possible to get a teamviewer session for you to
> try it? We have the teamviewer ready to go.
>
> Thank you,
>
> René Garcia
> 520-808-8789
>
>
>
> On Tuesday, May 17, 2022, 01:45:13 PM MST, Elphel Support <
> support-list at support.elphel.com> wrote:
>
>
> Hello Rene,
>
> I'm sorry - I replied you before but probably it did not go through. Here
> it is:
>
> ----------------------
> Hello, Rene,
>
> I'm sorry you got problems. I programmed both cameras and ran them for
> over 24 hours for testing so it is very unlikely they both failed. Does any
> of your old cameras work with the same computer in place of the new ones?
> What response do you get in the browser? Maybe your browser tries to open
> https://192.168.0.9 instead of http://192.168.0.9?
>
> Andrey
>
>
>
>
> ---- On Tue, 17 May 2022 14:25:35 -0600 *Rene Garcia <renegc1 at yahoo.com
> <renegc1 at yahoo.com>>* wrote ----
>
> Hello,
>
> Sending multiple emails to request support for the issue described below.
> Please add me to the list or provide technical support... where can I send
> the cameras for diagnostic?
>
> Thank you,
>
> René Garcia
> 520-808-8789
>
>
> On Friday, May 13, 2022, 07:16:06 AM MST, Rene Garcia <renegc1 at yahoo.com>
> wrote:
>
>
> Good morning, any updates on this?
>
>
> René
>
> On Thursday, May 12, 2022, 14:41, Rene Garcia <renegc1 at yahoo.com> wrote:
>
> Dear product support team,
>
> We are struggling to get the NEW cameras working and would like to get
> technical support. We just received the cameras and they are communicating
> (responding to the pings and showing the ports open as they should,
> screenshots below), but can load the website (192.168.0.9) or see any
> images. Could it be something like but software not loaded? We urgently
> need these cameras, your prompt response is appreciated.
>
> We have teamviewer ready to go....
>
> [image: Inline image]
> [image: Inline image]
>
>
>
> René Garcia
> 520-808-8789
>
>
>
>
>
>
>
>
>
>
>
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