[Elphel-support] NC353 Cameras

[Elphel Support]

Hello Rene,



I'm sorry - I replied you before but probably it did not go through. Here it is:



----------------------

Hello, Rene,



I'm sorry you got 
problems. I programmed both cameras and ran them for over 24 hours for 
testing so it is very unlikely they both failed. Does any of your old 
cameras work with the same computer in place of the new ones? What 
response do you get in the browser? Maybe your browser tries to open  https://192.168.0.9 instead of http://192.168.0.9?



Andrey









---- On Tue, 17 May 2022 14:25:35 -0600 Rene Garcia <renegc1 at yahoo.com> wrote ----



Hello, 



Sending multiple emails to request support for the issue described below. Please add me to the list or provide technical support... where can I send the cameras for diagnostic?



Thank you,



René Garcia


520-808-8789






On Friday, May 13, 2022, 07:16:06 AM MST, Rene Garcia <mailto:renegc1 at yahoo.com> wrote:





Good morning, any updates on this?


René

On Thursday, May 12, 2022, 14:41, Rene Garcia <mailto:renegc1 at yahoo.com> wrote:

Dear product support team, 



We are struggling to get the NEW cameras working and would like to get technical support. We just received the cameras and they are communicating (responding to the pings and showing the ports open as they should, screenshots below), but can load the website (192.168.0.9) or see any images. Could it be something like but software not loaded? We urgently need these cameras, your prompt response is appreciated.



We have teamviewer ready to go....











René Garcia


520-808-8789
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