[Elphel-support] NC353 Cameras

Sun May 29 19:56:53 PDT 2022

Hello!
We will be around your office tomorrow…
Do you think we can pick up the cameras by any chance?
Thank you,
René520-808-8789

Sent from Yahoo Mail for iPhone

On Wednesday, May 25, 2022, 18:46, Rene Garcia <renegc1 at yahoo.com> wrote:

That’s great news!
Thank you, we tried the ribbon both ways 😱Maybe not 180 degrees 
Thanks again,
Could you please send the cameras to:
René Garcia3029 BRIGANTINE WAY LAS VEGAS, NV 89128

Sent from Yahoo Mail for iPhone

On Wednesday, May 25, 2022, 18:40, Elphel Support <support-list at support.elphel.com> wrote:

Rene,

With the new cameras that was easy - you connected them to the sensors wrong way.  Cables are asymmetrical and the wider dark plastic "stiffener" goes to the sensor, the narrow one - to the camera.

Your old camera needs reflashing - old flash memory develops bad blocks, and if this block happens in the Linux boot portion - it is not recovered on its own. We'll try to reflash it.

Andrey

---- On Wed, 25 May 2022 16:42:38 -0600 Rene Garcia <renegc1 at yahoo.com> wrote ----

Hello!

How are things going? Any news from your side?

Thank you,

René

On Tuesday, May 24, 2022, 01:25:30 PM MST, Rene Garcia <renegc1 at yahoo.com> wrote:

Hello Olga,
I hope everything is going well with you!

Any news? We got one camera working here (that we borrowed), so, it sounds like something with the cameras.

We sent a 3rd camera we would like your team to check please… it is the one with the white tape.

Thank you,

René

Sent from Yahoo Mail for iPhone

On Thursday, May 19, 2022, 09:30, Olga Filippova <support-list at support.elphel.com> wrote:

Rene,
Yes it is strange we checked the cameras were working before shipping them to you. Please send them back - that is the only way we can try to find out what is wrong with them.
Olga

On Tue, May 17, 2022 at 7:01 PM Elphel Support <support-list at support.elphel.com> wrote:

Rene,

So is it correct, that:

1) both new cameras respond this way and
2) the old camera with the same computer responds correctly (displays mini help page for the image server on port 8081)?

It is very strange that both cameras behave that way as I tested them. OK, I'll be happy to check 

Andrey

---- On Tue, 17 May 2022 17:07:06 -0600 Rene Garcia <renegc1 at yahoo.com> wrote ----

Hello Andrey,

This is what happens for both http://192.168.0.9 and 8081

Is it a good idea to send it to you to check it?

René García

On Tuesday, May 17, 2022, 03:02:24 PM MST, Elphel Support <support-list at support.elphel.com> wrote:

Rene,

What happens when you try to open in the browser
http://192.168.0.9

and separately

http://192.168.0.9:8081

Andrey

---- On Tue, 17 May 2022 15:03:16 -0600 Rene Garcia <renegc1 at yahoo.com> wrote ----

Hello Andrey,

Thank you very much for your response. I did find your email in the SPAM folder (sorry).

We tested with 3 different computers with no success (additionally, we tried connecting as usual with our program). 

Pinging is responding correctly at address 192.168.0.9 and NMAP is showing a connection to the device with the ports open (22, 23, 21, 8081), we agree it is unusual. Would it be possible to get a teamviewer session for you to try it? We have the teamviewer ready to go.

Thank you,

René Garcia
520-808-8789

On Tuesday, May 17, 2022, 01:45:13 PM MST, Elphel Support <support-list at support.elphel.com> wrote:

Hello Rene,

I'm sorry - I replied you before but probably it did not go through. Here it is:

----------------------
Hello, Rene,

I'm sorry you got problems. I programmed both cameras and ran them for over 24 hours for testing so it is very unlikely they both failed. Does any of your old cameras work with the same computer in place of the new ones? What response do you get in the browser? Maybe your browser tries to open  https://192.168.0.9 instead of http://192.168.0.9?

Andrey

---- On Tue, 17 May 2022 14:25:35 -0600 Rene Garcia <renegc1 at yahoo.com> wrote ----

Hello, 

Sending multiple emails to request support for the issue described below. Please add me to the list or provide technical support... where can I send the cameras for diagnostic?

Thank you,

René Garcia
520-808-8789

On Friday, May 13, 2022, 07:16:06 AM MST, Rene Garcia <renegc1 at yahoo.com> wrote:

Good morning, any updates on this?

René

On Thursday, May 12, 2022, 14:41, Rene Garcia <renegc1 at yahoo.com> wrote:

Dear product support team, 

We are struggling to get the NEW cameras working and would like to get technical support. We just received the cameras and they are communicating (responding to the pings and showing the ports open as they should, screenshots below), but can load the website (192.168.0.9) or see any images. Could it be something like but software not loaded? We urgently need these cameras, your prompt response is appreciated.

We have teamviewer ready to go....

René Garcia
520-808-8789

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