[Elphel-support] Support-list post from renegc1 at yahoo.com requires approval

[Andrey Filippov]

Hello, Rene,



I'm sorry you got problems. I programmed both cameras and ran them for over 24 hours for testing so it is very unlikely they both failed. Does any of your old cameras work with the same computer in place of the new ones? What response do you get in the browser? Maybe your browser tries to open  https://192.168.0.9 instead of http://192.168.0.9?



Andrey





Good morning, any updates on this?





René



On Thursday, May 12, 2022, 14:41, Rene Garcia <mailto:renegc1 at yahoo.com> wrote:

Dear product support team, 



We are struggling to get the NEW cameras working and would like to get technical support. We just received the cameras and they are communicating (responding to the pings and showing the ports open as they should, screenshots below), but can load the website (192.168.0.9) or see any images. Could it be something like but software not loaded? We urgently need these cameras, your prompt response is appreciated.



We have teamviewer ready to go....











René Garcia


520-808-8789




















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Subject: confirm db8a5a36e47009ea115355e846652229d0f07a32

From: <support-list-request at support.elphel.com>

Date: Fri, 13 May 2022 07:16:53 -0700



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