[Elphel-support] Complaint

Miková Veronika mikova.v at vop.cz
Mon Oct 1 00:51:39 PDT 2018 

Hello Olga,

thank you for your email.

Could I sent 2 log of cameras for Oleg?

Best regards


Veronika Miková
Project Manager

email: mikova.v at vop.cz<mailto:mikova.v at vop.cz>

VOP CZ, s.p.

Dukelská 102, 742 42 Šenov u Nového Jičína Czech Republic,

www.vop.cz<http://www.vop.cz>

From: Olga Filippova <support-list at support.elphel.com>
Sent: Thursday, September 27, 2018 6:13 PM
To: Miková Veronika <mikova.v at vop.cz>; internal <internal at elphel.com>
Subject: Re: [Elphel-support] Complaint

Hello Veronika,
We hope you were able to solve the problems with the 2 cameras. Please let us know if you have any more questions, or need further technical assistance.
Best Regards,

Olga S Filippova
Elphel, Inc.
801.783.5555x107
www.elphel.com<http://www.elphel.com/>


On Fri, Sep 14, 2018 at 11:30 AM Oleg <support-list at support.elphel.com<mailto:support-list at support.elphel.com>> wrote:
Veronika,

I replied to your letter yesterday. If you didn't receive it, please check your spam folder?

Quoting my response below:

We would like to troubleshoot over emails first if you don't mind.
Could you send us the bootlogs (from serial port) for both cameras?
* Since the cameras are NC353L-369-5C - they have a serial port on the left side covered by a small plate - the bigger port (6P6C) is the serial port. Alternatively, you can remove the whole top half cover.
* Serial cable - we shipped at least one - it's a 3-part serial-to-USB assembly.
USB end goes to PC, use minicom or putty or other serial port program. The serial port settings:
RTS/CTS: None
XON/XOFF : None
Speed: 115200 8N1
When you connect to the serial port - just reboot to get the logs. Please, let me know if you have any problems.

Best regards,
Oleg Dzhimiev
Electronics Engineer
phone: +1 801 783 5555 x124
Elphel, Inc.

On Fri, Sep 14, 2018 at 8:21 AM Miková Veronika <mikova.v at vop.cz<mailto:mikova.v at vop.cz>> wrote:

Good afternoon,



we have a problem with 2 cameras, invoice No. NC353-1068, date of the invoice 16.1.2018.



My collegues informed me, that 2 pieces of 5 pieces NC353L-369-5C(item), doesn´t work.



We identifed this problems:

1st camera looks like that everything is ok, but the screen doesn´t work – only white screen. Maybe the chip is fault.

2nd camera looks like ok, too but doesn´t comunication through ethernet, but energy supplied.



Could you inform me, how to proceed?



Thank you



Best regards



Ing. Veronika Miková

Project Manager



email: mikova.v at vop.cz<mailto:mikova.v at vop.cz>



VOP CZ, s.p.

Dukelská 102, 742 42 Šenov u Nového Jičína Czech Republic,

www.vop.cz<http://www.vop.cz>





-----------------------------------------------------------------------------------------------------

From: Olga Filippova <olgafilippova at gmail.com<mailto:olgafilippova at gmail.com>>

Sent: Wednesday, September 12, 2018 6:50 PM

To: Miková Veronika <mikova.v at vop.cz<mailto:mikova.v at vop.cz>>

Subject: Re: Complaint



Hello Veronika,

Sorry to hear your colleagues have problems with the cameras. Please have them describe the problem on Elphel support list: http://www3.elphel.com/list where our technical team will be able to help.



Best regards,



Olga S Filippova

Elphel, Inc.

801.783.5555x107

www.elphel.com<http://www.elphel.com>





On Wed, Sep 12, 2018 at 5:06 AM Miková Veronika <mikova.v at vop.cz<mailto:mikova.v at vop.cz>> wrote:

Dear Mrs Filippova,



I would like to request cooperation with invoice No. NC353-1068, date of the invoice 16.1.2018.



My collegues informing me, that 2 pieces of 5 pieces NC353L-369-5C(item), dosn´t work.

And we have two pieces to claim.



Could you inform me, how to proceed?



Thank you



Best regards



Ing. Veronika Miková

Projektový manažer



email: mikova.v at vop.cz<mailto:mikova.v at vop.cz>



VOP CZ, s.p.

Dukelská 102, 742 42 Šenov u Nového Jičína Czech Republic,

www.vop.cz<http://www.vop.cz>







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Ing. Veronika Miková
Projektový manažer

email: mikova.v at vop.cz<mailto:mikova.v at vop.cz>
Tel.: 606 028 653

VOP CZ, s.p.
Dukelská 102, 742 42 Šenov u Nového Jičína
Czech Republic,
www.vop.cz<http://www.vop.cz/>



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